Short answer: pick Dukaan if you are an Instagram, WhatsApp or local seller who wants a working store with UPI and cash on delivery by tonight, for roughly ₹552 a month billed yearly, and you do not care about a polished homepage. Pick Shopify if you are building a brand that will run ads, sell across India, add apps as it grows and eventually ship internationally; at roughly ₹1,994 a month billed yearly it costs more, but the checkout, theme quality and app ecosystem are in a different league. Dukaan is the quicker start; Shopify is the one you are less likely to outgrow.
| Criteria | Shopify | Dukaan |
|---|---|---|
| Starting price (approx., Oct 2026) | Basic roughly ₹1,994/mo billed yearly, about ₹2,420 monthly; higher plans for staff accounts and reports | Roughly ₹552/mo billed yearly plus gateway fees; plan names and prices have changed several times, confirm the current page |
| Free domain | No; buy a domain separately or through Shopify | No; a custom domain is a paid add-on, the free store runs on a Dukaan subdomain |
| India billing and GST invoice | INR billing with GST charged and a usable tax invoice | Indian company, INR billing, GST invoice for the subscription |
| UPI and payment gateways | Razorpay, PhonePe, Cashfree and PayU apps; UPI, cards, EMI and wallets; transaction fee on third-party gateways on lower plans | UPI, cards and COD through the built-in gateway setup; gateway fees apply per order; fewer gateway choices |
| Templates | Free official themes plus a large paid theme store; section-based editor | A smaller set of mobile-first themes with limited layout control |
| SEO control | Editable meta, product schema, sitemaps, redirects; fixed /products/ URL structure | Basic titles and descriptions, automatic sitemap; fewer controls and fewer SEO apps |
| Indian-language support | Translate and Adapt app; Hindi and regional scripts render in most themes | Built for Indian sellers; store UI and support in Indian languages are a stated focus, confirm current language list |
| Support hours | 24/7 chat and email in English; large Indian partner ecosystem | Chat and WhatsApp support in Indian business hours; smaller team |
| Best for | Brands scaling with ads, apps and multi-channel selling | Local and social-commerce sellers who want UPI and COD today |
Prices are approximate, in rupees, as of October 2026. Both vendors change plans often, so confirm on their pricing pages before paying. Spotted something stale? Tell us.
Pricing in India: ₹552 against ₹1,994 and what that buys
Dukaan is the cheaper subscription by a wide margin. As of October 2026 its paid plan works out to roughly ₹552 a month when billed yearly, with gateway charges on each order on top. The company has renamed and repriced plans more than once, and some features that used to be free have moved behind paid tiers, so treat any number you read as a starting point and confirm on the current pricing page. A custom domain is extra, typically ₹699 to ₹999 a year from a registrar, and connecting it is straightforward.
Shopify Basic is roughly ₹1,994 a month billed yearly or about ₹2,420 paid monthly, plus your domain. That is nearly four times Dukaan's subscription, and Shopify also adds a transaction fee on third-party gateways on its lower plans. The difference buys you a mature admin, a theme store, thousands of apps and a checkout that has been optimised on millions of stores. For a seller doing twenty orders a week the gap matters. For one doing twenty orders a day, the Shopify tooling usually pays for itself in saved time and recovered carts.
Ease of use: phone-first versus desktop admin
Dukaan was designed around a phone. You can create a store, upload products from your camera roll, set prices and share a link on WhatsApp in under half an hour, and the admin app is where most sellers run the business. A Surat saree reseller or a Kochi homemade-pickle seller who does everything from a phone will find Dukaan natural in a way that Shopify never quite is.
Shopify has a capable mobile app too, but the full experience is the desktop admin, with its product variants, inventory locations, discounts, customer segments and reports. The learning curve is a few evenings, not a few minutes, and the theme editor expects you to think in sections. That extra structure is what lets a store grow to thousands of products without turning into a mess. If you will ever hire someone to run the store for you, Shopify's admin is also far easier to hand over.
E-commerce and payments: UPI, COD and shipping
Both do UPI and cash on delivery, which is the baseline any Indian store needs. Dukaan's advantage is that it is wired for the Indian seller from the first screen: UPI and COD are on by default, GST-ready invoices are built in, and shipping partners are integrated for pin-code-based rates without hunting for an app. Our COD versus prepaid guide explains why offering both matters for conversion in smaller cities.
Shopify gets to the same place through apps: Razorpay, PhonePe, Cashfree or PayU for payments, Shiprocket or Delhivery for shipping, and a GST invoicing app for compliant bills. Each adds a small monthly cost and a setup step, but you get more choice, better abandoned-cart recovery, discount logic, gift cards and multi-currency if you sell abroad. Dukaan covers the Indian basics faster; Shopify covers everything, eventually.
SEO: who ranks for product searches
Shopify is the stronger SEO platform. Product pages carry schema markup automatically, collections are indexable, sitemaps update themselves, you can edit every title and description, and the app store has bulk SEO editors and image alt-text tools. The rigid /products/ URL pattern is the one well-known limitation, and it rarely hurts rankings in practice.
Dukaan gives you the basics, titles and descriptions and a sitemap, but fewer levers and a thinner ecosystem of SEO tools. Most Dukaan stores get their traffic from WhatsApp, Instagram and repeat customers rather than Google, which is fine as long as you know that is the plan. If organic search is going to be a real channel, write proper product copy using our product description guide and expect Shopify to give you more to work with.
Speed and hosting for Indian connections
Dukaan's storefronts are deliberately light. They are built mobile-first for buyers on budget Android phones and patchy 4G, and a simple product grid with a UPI button loads quickly almost everywhere in India. There is little you can add that would slow it down, which is both the strength and the limitation.
Shopify's hosting and CDN are excellent, and the checkout is among the fastest in the industry. Storefront speed then depends on your theme and how many apps inject scripts. A store with a clean official theme and three apps will be quick; one with a heavy paid theme and fifteen apps will not. Test on our website speed test after every app you install, and remove what you do not use.
Support and maintenance
Dukaan offers chat and WhatsApp support during Indian business hours from a team that understands GST, COD returns and Indian logistics without explanation. The flip side of a smaller company is that responses can slow down at busy times and product changes arrive with less notice, which is why pricing and plan names have shifted over the years.
Shopify has 24/7 chat and email support in English, a large help centre with India-specific articles, and a deep bench of Indian partner agencies and freelancers who build and maintain stores for a fee. Neither platform needs you to patch servers or run backups. With Shopify your maintenance task is managing app subscriptions; with Dukaan it is staying alert to plan changes.
Who should pick which
Choose Dukaan if you sell to a local or social audience, run the business from your phone, need UPI and COD working today and want to spend as little as possible while you find out whether the business works. Choose Shopify if you are building a brand with ads, repeat customers, a growing catalogue and ambitions beyond one city; the extra ₹1,400 or so a month buys tooling you will use every day and a platform you will not have to migrate away from.
Both are stores first. If what you actually need is a business website with a few products on the side, see the best website builder in India roundup, and if you are leaving either platform, the Shopify alternatives and Dukaan alternatives pages list what Indian sellers move to.
Where Neweb fits
Neweb is not the right choice for a catalogue store, and this page is not going to pretend otherwise; if you ship parcels every day, pick one of the two above or WooCommerce. Neweb fits the business behind the store: a proper website with a free .in or .com domain, a verified Google Business Profile, weekly SEO work, Hindi or regional pages and a UPI QR for direct payments, at ₹249 a month. Many sellers run a Dukaan or Shopify store for orders and a Neweb site for the brand, the location and the Google Maps traffic.
Shopify vs Dukaan questions
Is Dukaan cheaper than Shopify in India?
Yes, by a wide margin on subscription. Dukaan is roughly ₹552 a month billed yearly plus gateway fees, while Shopify Basic is roughly ₹1,994 a month billed yearly plus a domain and a transaction fee on third-party gateways on lower plans. Both are approximate as of October 2026 and Dukaan has changed its plans several times, so check the current page.
Which has better UPI and cash on delivery support?
Both support UPI and COD well. Dukaan has them switched on from the start with fewer setup steps and GST-ready invoices built in. Shopify needs a gateway app such as Razorpay or PhonePe and a GST invoicing app, but then offers more control over COD fees, pin-code restrictions and fraud checks. For a quick start Dukaan is simpler; for fine control Shopify wins.
Can I migrate from Dukaan to Shopify later?
Yes. Export your products as a CSV from the Dukaan dashboard, tidy the columns to match Shopify's import template, and import. Re-upload any images that do not transfer, rebuild your pages in a Shopify theme, point your domain and set 301 redirects from old product URLs. Most stores under a few hundred products move in a day or two.
Is Shopify or Dukaan better for SEO?
Shopify. It ships product schema, editable meta on every page, automatic sitemaps and a large set of SEO apps, and its themes are built to pass Core Web Vitals. Dukaan covers the basics but has fewer controls and a thinner tool ecosystem. If Google search is a planned channel rather than a bonus, Shopify gives you more to work with.
Does Dukaan give a GST invoice for my subscription?
Dukaan is an Indian company that bills in rupees and provides a GST invoice for the subscription, so you can claim input credit if you are registered. Shopify also bills Indian merchants in INR with GST on the invoice. In both cases make sure your GSTIN is added to the billing profile before the first payment.
Do I need a separate website if I use Dukaan or Shopify?
Not necessarily, but many Indian sellers end up with one. A store builder is weak at the pages that win local customers: an about page, a location page with Google Maps, Hindi content and a blog. Some run the store on Dukaan or Shopify and a brand site elsewhere, linking the two. If you only sell online and never meet customers, the store alone is enough.
Related pages.
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Want neither the price nor the maintenance?
Neweb bundles the domain, hosting, Google Business Profile and weekly SEO work for ₹249 a month. Export to WordPress any time.