Neweb / Contact

We reply in hours, not days.

Sales, support, press, partnerships — pick a channel, drop a note. A real person on our team gets back within the same working day.

Ways to reach us

Four channels. Four teams.

Sales & signups

Evaluating Neweb for your business or a portfolio of clients? We'll walk you through a live build.

hello@neweb.ai Usually replies in < 2 hours

Customer support

Existing customer with a question, bug, or billing issue. Or use the in-app chat — it's faster.

support@neweb.ai 24/7 · first response < 20 min

Press & media

Interview requests, expert commentary, fact-checks. Press kit with logos and quotes is on the press page.

press@neweb.ai Replies within 24 hours (Mon–Fri)

Partnerships

Agencies, regional distributors, integration partners. We do real rev-share and co-branded onboarding.

partners@neweb.ai Replies within 48 hours

Send us a note

We'll route it to the right team automatically.

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Offices

Ahmedabad.

One office. Most of the team works hybrid, but drop by if you're in town — coffee's on us.

ZUNDAL · 23.12°N 72.55°E

Ahmedabad (HQ)

909 Sharan Circle Business Hub, Zundal Circle
Ahmedabad 382421, Gujarat, India
Mon–Fri · 10:00–19:00 IST
Before you write

Might be faster to read this.

How fast do you actually reply?

Support averages 18 minutes, 24/7. Sales in under 2 hours. Press and partnerships within one business day. If you haven't heard back in 24 hours, something broke — email hello@neweb.ai and it'll get rescued.

Which payment methods do you accept?

UPI, all major Indian credit and debit cards, net banking, and NEFT for annual plans. All billing in ₹INR with GST invoicing. International customers can pay via card — we'll bill in INR and your card will handle the conversion.

Do you offer phone support?

For plans at ₹2,999/mo and above, yes — with a named account manager and a direct line. Otherwise, our chat and email are faster than any IVR.

I'm a journalist on deadline.

Email press@neweb.ai with "URGENT" in the subject line and your deadline in the body. We'll reply within 2 hours, weekends included.