Pharmacy websites — from counter to doorstep.

Customers trust a chemist they can see. Online, the equivalent is the licence block: your Form 20 and Form 21 licence numbers (or the state's equivalent numbering), the licence validity, the name and registration number of the pharmacist in charge, your GSTIN and the legal name of the proprietor or company. Neweb puts this in the footer of every page and in a short "About the store" section near the top, because this is what a doctor glances at before recommending you, what a corporate client checks before placing a monthly order for a clinic, and what reassures a customer who found you on Google at 11 pm.

Hours matter more for pharmacies than for almost any other trade. People search "24 hour medical store near me" or "medical shop open now", and Google answers from your Business Profile hours. Neweb syncs the hours on your website and your Business Profile from one dashboard, supports a separate night-window schedule, and shows an Open or Closed badge on the site that reads from the same data. Holiday hours can be scheduled in advance, and a notice strip handles "closed Sunday afternoon for stock audit" without editing anything else.

A pharmacy website can show a catalogue, but it should be the right catalogue. Over-the-counter products, first aid, baby care, nutrition, diabetic foods, blood pressure monitors, glucometers and strips, nebulisers, masks and sanitisers, ayurvedic and wellness ranges, and surgical supplies can all be listed with prices, photos and a WhatsApp enquiry. These are what people compare online and buy from whichever store is nearest with stock. Neweb's catalogue block handles categories, prices, a sold-out toggle and bulk import from a spreadsheet.

Prescription medicines are a different case. Showing that you stock a category (cardiac, diabetes, paediatric) is informational and fine. Listing individual Schedule H brands with prices and a buy button is where the regulatory risk lives, because it reads as an offer to sell without the prescription step. Neweb's default is to describe prescription categories in text and route every prescription-medicine enquiry through the WhatsApp flow where your pharmacist checks the prescription. If you want to go further, do it with written guidance from your state drugs control department. The site will not stop you, but it will not nudge you there either.

UPI is the default for pharmacy payments, in store and on delivery. Neweb shows your UPI QR and ID on the order confirmation and the delivery page, and links to a payment receipt generator so the customer gets a receipt on WhatsApp without you writing one. GST on medicines varies by category and has changed more than once; most essential medicines attract a reduced rate while devices and wellness products are taxed differently, so confirm the current rates with your accountant and let your billing software handle the invoice. The website's job is to show the GSTIN, state that invoices are GST-compliant, and make it easy for a corporate client, a clinic or a housing society to set up a monthly account.

That last group is worth a page of its own. Clinics, nursing homes, hostels and housing societies buy in bulk and pay monthly against invoices. A short "Business and institutional orders" page with a contact, the categories you supply, and a note on credit terms brings in exactly those customers, who search for a supplier once and then stay for years.