Effective Date: 21/12/2024
This cancellation policy explains how you can cancel or seek a refund for a service purchased through the Platform. Please read this policy carefully to understand your rights and obligations regarding cancellations and refunds.
Eligibility for Cancellations
Cancellations can be made at any time. Cancellation requests may not be entertained if the service has already been initiated or delivered as per the agreed timeline. In such cases, refunds may not be applicable.
Non-Cancellable Services
Certain services may not be eligible for cancellations, including but not limited to:
- Services that have already commenced.
- Custom-built websites or services tailored specifically for the user’s requirements.
Refunds for Defective or Unacceptable Services
If you believe the service delivered does not meet the agreed-upon quality or expectations, you must report the issue to our customer support team within 7 days of delivery. Our team will review your concern, and if the claim is valid, appropriate action such as a partial or full refund or a correction to the service will be provided.
Warranty-Backed Services
In case of complaints regarding services that come with a warranty, the issue must be referred to the appropriate support channel as outlined during your purchase.
Reporting Issues
Any issues, including dissatisfaction with delivered services, must be reported to our customer service team at +918849601303 or support@neweb.ai within 7 days of delivery. Our team will review your case and communicate the resolution process within 7 working days.
Refund Processing
If a refund is approved, it will be processed within 7 business days to the original payment method used during the purchase.
By purchasing a service through Neweb.ai, you agree to this cancellation policy. If you have further questions or need assistance, please contact our customer support team at +918849601303 or support@neweb.ai.